Work History

Received multiple promotions including Senior IT Specialist, and my current role as IT Manager of University College

Provide support to all students, faculty, and staff at Temple Harrisburg

Supervise IT staff, technology interns, and student workers

Autonomous software development of:

• State funded 3D learning applications that are used in critical trainings

• The TUH VR Experience, a collection of educational virtual reality experiences for use in classrooms

• The Welcome Kiosk, a touch screen located in reception that provides details on upcoming events, and visual directions to classrooms

• The Guest Attendance System, a multi-application system involving a custom HTML/JavaScript page for generating a user name and barcode, along with a spreadsheet with custom coding that pulls the user data from the barcode and logs timestamps and tallies continuing education hours

Developed and maintain the Temple Harrisburg website

Wrote numerous approved technology proposals that were designed for funding and upgrading our campus technology

Designed, programmed, and installed automation controls and technology upgrades in all classrooms at the campus

Designed, configured, and installed AV technology to create a Digital Media Studio at the campus

Created documentation for all IT procedures and systems

Designed, installed, and maintain a digital signage throughout the campus

Provide training for students, faculty, and staff on new systems, software, procedures, and classroom technology

Provided support at the 4 building campus including over 200+ faculty, students, and staff

Setup, configured, and maintained:

• An imaging server for quick system recovery

• IP video/audio cameras

• PC/ Mac desktops and laptops

• Network printers

Installed anti-virus solutions and Wuala (encrypted cloud storage software)

Supported all hardware and software for staff including desktops, laptops, networking hardware, projectors, VOIP phones, and more

Advised on the IT budget and purchases

Configured switches and firewalls to optimize network traffic and security

Maintained the school website

Provided video editing per user requests

Soldered components on various electronics that required repair

Repaired all user equipment in the Rite Aid retail stores

Provided circuit level repairs such as soldering and component replacement

Reported daily on inventory of local equipment

Streamlined and shortened daily fixes for multiple pieces of equipment

Created training material that was distributed across the chain (4,000+ stores)

Assigned lead technician on multiple projects to decrease annual supply costs and increase equipment life expectancy

Responsible for monthly ordering of any serviceable parts

Promoted to a Level 2 Support Representative and then a Repair Technician.

Autonomously developed the Rite Aid Photo Widget, which was distributed amongst all help desk employees, with a goal of significantly decreasing call times by searching keywords that pull photos from a library to reference during support calls

Provided 4 years of support and troubleshooting to 4,000+ retail stores

Promoted to a level 2 support role

Assigned to Total Store Support, a team with high-level knowledge and experience to support the technology throughout the entire retail store

Obtained hardware experience supporting:

• Dell and IBM servers and workstations

• Lexmark and HP LaserJet printers, and Sato thermal printers

• NCR and Wincor-Nixdorf point-of-sale registers and peripherals

• Fujitsu document scanners, and biometric scanners

Obtained software experience with:

• Windows Server, Embedded, NT, and Unix operating systems

• Windows Remote desktop and VNC remote support applications

• Telnet and PuTTY file transfer applications

Responsible for various technical assignments from the Department of Corrections (MIS IT division) and received an internship extension to a full-time temporary position

Obtained experience using the Remedy ticket tracking system

Networked local offices for staff to share files and printers

Completed inventory of all local branches for user equipment

Provided troubleshooting on-site and at remote locations for state employees

My supervisor requested an extended internship through the summer